Frequently asked questions

Gift card Neve Cosmetics

The gift that everyone dreams to receive!

The Neve Cosmetics Gift Card is a voucher in electronic format you can give anyone you want. Print and handle it in person or send it by e-mail. You can choose whether to use it now (the perfect last minute gift!) or on a date at your choice for special occasions like birthdays and anniversaries. You can also choose the design of the card and add your personal message. 

Does it have an expiration date?

The Gift Card is valid for 12 months from the date of purchase.

What can be purchased with the Gift Card ?

Any article available on the official website Additional services such as shipping and/ or cash on delivery costs are not included and have to be paid for separately.

How can I use it ?

To redeem the value of your Gift Card from your order total amount, you have to copy and paste your code in the "VOUCHER " cell in the "Shopping Cart" section, then confirm with "Validate".

Is the value splittable?

No. The full amount of the voucher must be used at once, in a single order. Unused credits cannot be reused.

Is it transferable?

The Gift Card is not nominal and is transferable. For this reason Neve Cosmetics is not resposible in case of loss or improper use.

Is it compatible with discount codes?

The Gift Card is a virtual prepaid card, therefore a form of payment. Discount codes work whether you choose to pay the order with money or with a Gift Card. It is not possible to take advantage of the discount codes to purchase a Gift Card.

The gift card did not arrive ...

The Gift Card is sent by our servers to the recipient's email address at the end of the order process or on the day you selected. If the Gift Card is not in the racipient's "inbox", before contacting our customer care we advise to verify that it has not been wrongly cataloged in the "spam", "promotions" or "shopping" category by your email provider (Gmail).