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Frequently asked questions

Accepted payment methods

On you can choose between many payment methods, all 100% safe.

Credit Card

If you choose to pay by credit card, you can pay with any card that has a Visa or MasterCard logo. also accepts prepaid credit cards and Maestro and Visa Electron cash cards.
Each purchase is made with maximum security thanks to PlayPlug platform, which is equipped with the most advanced technology and encoding systems (SSL Secure Socket Layer), as well as the Verified by Visa and Securcode by Mastercard protection services.
NB: Neve Cosmetics cannot know the buyer's credit card information at any time during the purchase process. This information is transmitted via a protected connection directly to the site of the bank managing the transaction. Neve Cosmetics does not store this information in any computer archive. The bank only informs our staff if the payment has been successful.

Card or account

You can choose to pay by PayPal in your shopping cart. Once you have confirmed your order, the PayPal login page will open so you can log into your account and complete the payment. If you do not  have a PayPal account yet, you can open one from the PayPal login page before completing your order.


Buy and receive your Neve Cosmetics order immediately by paying in three convenient installments of the same amount, without interest. During the purchase, you will be asked to access the Scalapay website to complete the registration and payment of the first installment. The second and third will be charged respectively 4 and 8 weeks after the day of purchase. This payment method is reserved for consumers only and shipments to Italy, Germany, France, Spain, Belgium, Holland, Austria, Portugal and Finland.

Cash on delivery

The payment by cash on delivery service is only offered for shipping via BRT Express Courier to destinations in Italy. There is an additional charge of 2.90 Euros for this service. You will need to have the exact amount for your order ready in cash when the delivery is made. The courier does not accept cheques and often cannot give change.

Can I pay by bank transfer?

We're sorry but to ensure a rapid processing of your order we have decided to exclude this payment method.